# HELP DESK

- [All Tickets](/help-desk/all-tickets.md): If you have permissions, you will have access to view and change status of all tickets here. You can also create tickets for yourself or others.
- [Creating a Ticket for Unassigned Items](/help-desk/all-tickets/creating-a-ticket-for-unassigned-items.md): \*This feature is for Help Desk Agents/Admins and not for view-only users.
- [Comments on Tickets](/help-desk/all-tickets/comments-on-tickets.md): Need to add comments on tickets? See our list of how-to's!
- [Request Help](/help-desk/request-help.md): Creating a ticket for yourself or for someone else? Here are some tools to help you get started.
- [Creating Multiple Item Tickets on Assigned Items](/help-desk/request-help/creating-multiple-item-tickets-on-assigned-items.md): You can now add multiple assets and items in to one ticket to make Help Desk as easily accessible as possible for our users.
- [Email Help Desk: Hashtag Language](/help-desk/request-help/email-help-desk-hashtag-language.md): Many of our customers have asked for email capabilities for Help Desk. Here is our hashtag language broken down by needs.
- [Comments on Tickets through Email](/help-desk/request-help/comments-on-tickets-through-email.md)
- [Creating a Ticket for Others](/help-desk/request-help/creating-a-ticket-for-others.md): If you have permissions that allow your to create tickets for others, here are a few ways to go about creating tickets.
- [Settings](/help-desk/settings.md)
- [Ticket Category](/help-desk/settings/ticket-category.md)
- [Custom Ticket Builder](/help-desk/settings/custom-ticket-builder.md): Build your own tickets or use our premade tickets.
- [Types of Questions/Labels](/help-desk/settings/custom-ticket-builder/types-of-questions-labels.md): We try to accommodate all our customers needs in our Custom Ticket Builder. Here is a list of all the types of questions and Labels and what they do/ look like to the end user.
- [Ticket Rule](/help-desk/settings/ticket-rule.md): Here is an explanation of the variation of rules that our system has and how to apply it to your team. These rules apply to users that are designated as Admin and have the Help Desk permissions.
- [Options](/help-desk/settings/options.md)
- [Restricted Help Desk](/help-desk/settings/restricted-help-desk.md): This is our view only for Help Desk. These are not allotted agents, but anyone you want to view open tickets. They do not have access to change the status, comment, create, update, or delete anything.