# Settings - [Ticket Category](https://docs.adminremix.com/help-desk/settings/ticket-category.md) - [Custom Ticket Builder](https://docs.adminremix.com/help-desk/settings/custom-ticket-builder.md): Build your own tickets or use our premade tickets. - [Types of Questions/Labels](https://docs.adminremix.com/help-desk/settings/custom-ticket-builder/types-of-questions-labels.md): We try to accommodate all our customers needs in our Custom Ticket Builder. Here is a list of all the types of questions and Labels and what they do/ look like to the end user. - [Ticket Rule](https://docs.adminremix.com/help-desk/settings/ticket-rule.md): Here is an explanation of the variation of rules that our system has and how to apply it to your team. These rules apply to users that are designated as Admin and have the Help Desk permissions. - [Options](https://docs.adminremix.com/help-desk/settings/options.md) - [Restricted Help Desk](https://docs.adminremix.com/help-desk/settings/restricted-help-desk.md): This is our view only for Help Desk. These are not allotted agents, but anyone you want to view open tickets. They do not have access to change the status, comment, create, update, or delete anything. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.adminremix.com/help-desk/settings.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.