# Restricted Help Desk

Restricted users will be able to view tickets in help desk. This is similar to view only users access, however these users will be able to see tickets of other users. They will not have access to comment or update tickets, the right hand help desk column will not appear for these users.

<figure><img src="/files/jVPdwVXbU7Hw2t26HHTA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YEwKmeSnXosc8BxI7ZiQ" alt=""><figcaption><p>The right hand column options will not appear for "Restricted help desk".</p></figcaption></figure>

If you select Restricted help desk, you will not be able to add any help desk features. This also works in reverse, if help desk is selected, restricted will not be able to be chosen as well.

<figure><img src="/files/dY9IExUUAyxECxGudCPQ" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.adminremix.com/help-desk/settings/restricted-help-desk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.