This is our view only for Help Desk. These are not allotted agents, but anyone you want to view open tickets. They do not have access to change the status, comment, create, update, or delete anything.
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Restricted users will be able to view tickets in help desk. This is similar to view only users access, however these users will be able to see tickets of other users. They will not have access to comment or update tickets, the right hand help desk column will not appear for these users.
If you select Restricted help desk, you will not be able to add any help desk features. This also works in reverse, if help desk is selected, restricted will not be able to be chosen as well.
