> For the complete documentation index, see [llms.txt](https://docs.adminremix.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.adminremix.com/help-desk/settings/restricted-help-desk.md).

# Restricted Help Desk

Restricted users will be able to view tickets in help desk. This is similar to view only users access, however these users will be able to see tickets of other users. They will not have access to comment or update tickets, the right hand help desk column will not appear for these users.

<figure><img src="/files/jVPdwVXbU7Hw2t26HHTA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/YEwKmeSnXosc8BxI7ZiQ" alt=""><figcaption><p>The right hand column options will not appear for "Restricted help desk".</p></figcaption></figure>

If you select Restricted help desk, you will not be able to add any help desk features. This also works in reverse, if help desk is selected, restricted will not be able to be chosen as well.

<figure><img src="/files/dY9IExUUAyxECxGudCPQ" alt=""><figcaption></figcaption></figure>


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# Agent Instructions
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