# All Tickets

## 1 - Creating a Ticket for Yourself

1. Click the "+ button" in the top right on the screen.
2. Select "Request Help for Yourself"

<figure><img src="https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2FysAhz3unFKIf34nPwCqn%2FScreenshot%202023-10-17%20at%209.32.38%E2%80%AFAM.png?alt=media&#x26;token=9a6db9de-00ca-4cf3-917f-9261707f736a" alt=""><figcaption></figcaption></figure>

3. Select which type of ticket you are requesting service for.

<figure><img src="https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2FuP2SrfqliFIEOUsMsmWF%2FScreenshot%202023-10-17%20at%209.33.33%E2%80%AFAM.png?alt=media&#x26;token=3ebb7c5a-67a0-46e8-9549-82cfc134834f" alt=""><figcaption></figcaption></figure>

4. Choose your item and the issue reason for the ticket.

<figure><img src="https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2FekCXvvUrVYFE36t4Q0ri%2FScreenshot%202023-10-17%20at%209.34.31%E2%80%AFAM.png?alt=media&#x26;token=081c2b36-ebfa-4180-aa76-c6705cafd8c5" alt=""><figcaption></figcaption></figure>

5. Submit your ticket. It will automatically populate in your ticket field after submission.

## 2 - Create a Ticket for Someone Else

See our "[Request Help](https://docs.adminremix.com/help-desk/request-help/creating-a-ticket-for-others)" tab to see how to create a ticket for someone else.

## 3 - Different Views

Change the view of your All Ticket dashboard from our normal table view.

<figure><img src="https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2FmWh2V02H5KCBnGBTnW46%2FScreenshot%202023-10-17%20at%2010.31.42%E2%80%AFAM.png?alt=media&#x26;token=8f4716d5-88c5-4e23-940e-6e1708e1ae47" alt=""><figcaption></figcaption></figure>

You can change how many columns you view by clicking the table with the number next to it, and selecting the headers you'd like to see.&#x20;

<figure><img src="https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2FJZVCaLX8NbVSNOSplux2%2FScreenshot%202023-10-17%20at%2010.40.35%E2%80%AFAM.png?alt=media&#x26;token=65223842-4eef-4b6f-ac18-3474293d0b9f" alt="" width="199"><figcaption></figcaption></figure>

To view you tickets in a column view by status order, select the far right "Column View" button. <img src="https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2Fj1FayYgw5DIZoQdQFUes%2FScreenshot%202023-10-17%20at%2010.41.20%E2%80%AFAM.png?alt=media&#x26;token=3c81ada7-7f64-44a4-a303-0561b707915e" alt="" data-size="original">

<figure><img src="https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2FHJeNtbl3kxTBMk9HyyFd%2FScreenshot%202023-10-17%20at%2010.33.32%E2%80%AFAM.png?alt=media&#x26;token=c6c848ff-0bab-4e5a-91fe-ab27dde8e555" alt=""><figcaption></figcaption></figure>

In this view, you can move tickets from one column to another by dragging and dropping them.

You can also edit, delete, issue a fine, or assign a ticket to an agent by clicking the 3 dots on the right side of the ticket. ![](https://886837371-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzQlqY7NPM9yObejMJmK%2Fuploads%2F53zcIQsVdqjzQcJ1n9kt%2FScreenshot%202023-10-17%20at%2010.48.26%E2%80%AFAM.png?alt=media\&token=dd47fb72-0df1-4c9f-acc7-7845783c031a)