AssetRemix Documentation
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All Tickets

If you have permissions, you will have access to view and change status of all tickets here. You can also create tickets for yourself or others.

1 - Creating a Ticket for Yourself

  1. 1.
    Click the "+ button" in the top right on the screen.
  2. 2.
    Select "Request Help for Yourself"
  1. 3.
    Select which type of ticket you are requesting service for.
  1. 4.
    Choose your item and the issue reason for the ticket.
  1. 5.
    Submit your ticket. It will automatically populate in your ticket field after submission.

2 - Create a Ticket for Someone Else

See our "Request Help" tab to see how to create a ticket for someone else.

3 - Different Views

Change the view of your All Ticket dashboard from our normal table view.
You can change how many columns you view by clicking the table with the number next to it, and selecting the headers you'd like to see.
To view you tickets in a column view by status order, select the far right "Column View" button.
In this view, you can move tickets from one column to another by dragging and dropping them.
You can also edit, delete, issue a fine, or assign a ticket to an agent by clicking the 3 dots on the right side of the ticket.
Last modified 18d ago