# Custom Ticket Builder

## Building your own Custom Ticket

1. **(Optional)** Create a [Ticket Category](/help-desk/settings/ticket-category.md) if you would like a new type of ticket to be active. **\*Only 1 ticket can be active in a category at a time.** 

   <figure><img src="/files/HEKJUqO0bVAmZ3nDDUvZ" alt=""><figcaption></figcaption></figure>

2. In Custom Ticket Builder (CTB), select Builder.

   <figure><img src="/files/cvPDgfNZHMoBKVTBMuAa" alt=""><figcaption></figcaption></figure>

3. Create a Name for your ticket, and choose the Ticket Category you want to associate this ticket with.&#x20;

   <figure><img src="/files/tizRpb3SEVOTq0cB6mjm" alt=""><figcaption></figcaption></figure>

4. Create your first Question/ Label for your ticket. In this example we are doing a selection based question. Under Options, type what you want in the dropdown menu pressing enter to add a new selection. You can choose to made a question/ label required by clicking the checkbox next to "Required".

   <figure><img src="/files/BulFpVa4Q5F9vRPz5NXu" alt=""><figcaption></figcaption></figure>

5. **(Optional)** Add conditions to your Question/ Label. Click the "Add Condition" button and choose what type of condition you want to add.&#x20;

   <figure><img src="/files/1gY0SOnXHlnVhwgPqnCu" alt=""><figcaption></figcaption></figure>

   * Here is what this question and these conditions look like for the user.&#x20;
   * Drop down menu selection.
     \*

     ```
     <figure><img src="/files/V6xScC1X6iZoPLqleuq8" alt=""><figcaption></figcaption></figure>
     ```
   * If the selection fits the condition.
     \*

     ```
     <figure><img src="/files/mv95fdnAVeTkcxx2O3tE" alt=""><figcaption></figcaption></figure>
     ```
   * If the selection does not fit the condition.
     \*

     ```
     <figure><img src="/files/dS1yjT7MQX1NJVzJs9G9" alt=""><figcaption><p>Contact Name is Required, so it will appear red if the user does not enter information.</p></figcaption></figure>
     ```

6. Continue making questions/ labels until you are satisfied with your custom ticket.

7. When your ticket is complete, you can preview the user's view to make sure it is up to your standards. **\*Make sure you click the box under Active to put this ticket in use.** &#x20;

   <figure><img src="/files/kRNfw2xVhsHlqK1DsQH7" alt=""><figcaption></figcaption></figure>

8. Select "Create".


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.adminremix.com/help-desk/settings/custom-ticket-builder.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.