AssetRemix Documentation
  • 💻AssetRemix Documentation
  • Overview
    • ✨Our Features
    • 📄Google API Disclosure
    • Outbound SMTP IP Addresses to Whitelist
  • 🛠️Getting Set Up
  • Module Settings
    • Security
    • Custom Email
  • 🖥️Asset Management
    • 🏠Dashboard
    • 🎛️Assets
      • 🖨️Uploading Assets/ Getting Started
      • ✅Checking Assets Out and In
      • 🏷️Generating Barcodes
      • Proxy Checkout
    • 📝Licenses
      • 🖋️Uploading/ Creating Licenses
      • 📋Assigning Licenses
      • ✏️Bulk Editing and Deleting
    • ⌨️Accessories
      • 🖱️Creating Accessories
      • 📋Assigning Accessories
    • 🗄️Bundles
      • Creating Bundles
      • Restriction Location
    • ⚙️Settings
      • 💻Asset Models
      • 🗃️Categories
      • 🏭Manufacturers
      • 🧍Suppliers
      • 💲Funds
    • 💻Restrict Asset to Single Bundle
    • EULA Checkout Confirmation Page
    • 📄Use Asset Expiration Date
    • 📨Resend Pending Checkout Emails
    • E-Signature Confirmation
  • 🎫HELP DESK
    • 🎟️All Tickets
      • 🎫Creating a Ticket for Unassigned Items
      • 💬Comments on Tickets
    • 🆘Request Help
      • 🧰Creating Multiple Item Tickets on Assigned Items
      • 📧Email Help Desk: Hashtag Language
      • 💬Comments on Tickets through Email
      • 🧑‍💻Creating a Ticket for Others
    • ⚙️Settings
      • 🗃️Ticket Category
      • 🛠️Custom Ticket Builder
        • Types of Questions/Labels
      • 👨‍⚖️Ticket Rule
      • ⚙️Options
      • ⛔Restricted Help Desk
  • 👨‍💼CORE
    • 👩‍💻People
      • 🖨️Getting Started
      • 📝Setting Permissions for Users
        • 👨‍🏫Setting Up Roles
      • 👩‍💻Editing or Deleting Users
      • 📜View History for Help Desk Agents
    • 🏫Departments
      • 🖨️Getting Started
    • 📍Location
      • 🖨️Getting Started
    • 💰Fines
      • 💲Creating Invoices for Fines
    • ⚙️Settings > Pending Action Rule
  • 🔗Integrations
    • Lansweeper
      • Lansweeper Account
    • JAMF School
    • JAMF Pro
    • SSO Integration
      • Google Workspace
    • 💻Chromebook
  • 📄Reports
    • ⚒️Report Builder
      • Searchable Report
    • Editing and Filter Reports
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On this page
  • 1 - Creating a Ticket in the Console
  • 2 - Creating a Multi Item Ticket via Email

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  1. HELP DESK
  2. Request Help

Creating Multiple Item Tickets on Assigned Items

You can now add multiple assets and items in to one ticket to make Help Desk as easily accessible as possible for our users.

Last updated 1 year ago

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1 - Creating a Ticket in the Console

  1. Under "Help Desk" click "Request Help"

  2. Select who the ticket is being created for. In this example I chose myself. *If you are creating a ticket for another user, you will need to choose the user next.

  1. Choose the type of ticket you need to create. *In order to create a multi item ticket, you will need to choose one that has assigned assets.

  2. Select the assets you want to add to the ticket. *You can toggle the "Select All" on if you have items to add that are not assigned to this user.

  3. From the drop down menu, select the issue with the device. I selected other since my devices had different issues. I will write the issues in a comment after the ticket is made.

  4. Add a date that the device was broken, if different from the date the ticket was made. Click "Submit".

  5. Your ticket will be made immediately with all assets added. You can add comments if you would like.

2 - Creating a Multi Item Ticket via Email

  1. Compose a new email, send it to your assigned item email address under "Help Desk>Settings>Options>Email to Tickets".

  2. Once you send the email, it will take a few minutes to be put into the console. You will get an email letting you know when it is complete.

  3. When the upload is completed, you will see your ticket with the assigned items populated.

Using our , add the user, types and items you are wanting to make a ticket for. *One user per ticket, types and items must have the same number of inputs. For example if I am adding 3 assets and 2 accessories, type should say #type:asset,asset,asset,accessory,accessory and item should have 3 asset tags followed by 2 accessory names.

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Email Help Desk Hashtag Language