# Creating Multiple Item Tickets on Assigned Items

## 1 - Creating a Ticket in the Console

1. Under "Help Desk" click "Request Help"
2. Select who the ticket is being created for. In this example I chose myself. *\*If you are creating a ticket for another user, you will need to choose the user next.*

<figure><img src="/files/HIpixRiinixILSWCJv97" alt=""><figcaption></figcaption></figure>

3. Choose the type of ticket you need to create. *\*In order to create a multi item ticket, you will need to choose one that has assigned assets.*&#x20;

   <figure><img src="/files/1f2P3D21ons15cjNqIBm" alt=""><figcaption></figcaption></figure>
4. Select the assets you want to add to the ticket. *\*You can toggle the "Select All" on if you have items to add that are not assigned to this user.*

   <figure><img src="/files/lSAhKa544quPddPLrwDg" alt=""><figcaption></figcaption></figure>
5. From the drop down menu, select the issue with the device. I selected other since my devices had different issues. I will write the issues in a comment after the ticket is made.&#x20;

   <figure><img src="/files/L2BvEq7Wuw2b85ziDvBk" alt=""><figcaption></figcaption></figure>
6. Add a date that the device was broken, if different from the date the ticket was made. Click "Submit".&#x20;

   <figure><img src="/files/h3S7GpzXG4eXMCiJaQMV" alt=""><figcaption></figcaption></figure>
7. Your ticket will be made immediately with all assets added. You can add comments if you would like.&#x20;

   <figure><img src="/files/CO82rfKB4XAiyAxSkCXB" alt=""><figcaption></figcaption></figure>

## 2 - Creating a Multi Item Ticket via Email

1. Compose a new email, send it to your assigned item email address under "Help Desk>Settings>Options>Email to Tickets".
2. Using our [Email Help Desk Hashtag Language](/help-desk/request-help/email-help-desk-hashtag-language.md), add the user, types and items you are wanting to make a ticket for. *\*One user per ticket, types and items must have the same number of inputs. For example if I am adding 3 assets and 2 accessories, type should say #type:asset,asset,asset,accessory,accessory and item should have 3 asset tags followed by 2 accessory names.*&#x20;

   <figure><img src="/files/BZQ8ckB8sFZtuXSuoz1f" alt="" width="375"><figcaption></figcaption></figure>
3. Once you send the email, it will take a few minutes to be put into the console. You will get an email letting you know when it is complete.&#x20;
4. When the upload is completed, you will see your ticket with the assigned items populated.&#x20;

   <figure><img src="/files/LIVTTftDjdiEVP8U1UNE" alt=""><figcaption></figcaption></figure>


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