AssetRemix Documentation
  • 💻AssetRemix Documentation
  • Overview
    • ✨Our Features
    • 📄Google API Disclosure
    • Outbound SMTP IP Addresses to Whitelist
  • 🛠️Getting Set Up
  • Module Settings
    • Security
    • Custom Email
  • 🖥️Asset Management
    • 🏠Dashboard
    • 🎛️Assets
      • 🖨️Uploading Assets/ Getting Started
      • ✅Checking Assets Out and In
      • 🏷️Generating Barcodes
      • Proxy Checkout
    • 📝Licenses
      • 🖋️Uploading/ Creating Licenses
      • 📋Assigning Licenses
      • ✏️Bulk Editing and Deleting
    • ⌨️Accessories
      • 🖱️Creating Accessories
      • 📋Assigning Accessories
    • 🗄️Bundles
      • Creating Bundles
      • Restriction Location
    • ⚙️Settings
      • 💻Asset Models
      • 🗃️Categories
      • 🏭Manufacturers
      • 🧍Suppliers
      • 💲Funds
    • 💻Restrict Asset to Single Bundle
    • EULA Checkout Confirmation Page
    • 📄Use Asset Expiration Date
    • 📨Resend Pending Checkout Emails
    • E-Signature Confirmation
  • 🎫HELP DESK
    • 🎟️All Tickets
      • 🎫Creating a Ticket for Unassigned Items
      • 💬Comments on Tickets
    • 🆘Request Help
      • 🧰Creating Multiple Item Tickets on Assigned Items
      • 📧Email Help Desk: Hashtag Language
      • 💬Comments on Tickets through Email
      • 🧑‍💻Creating a Ticket for Others
    • ⚙️Settings
      • 🗃️Ticket Category
      • 🛠️Custom Ticket Builder
        • Types of Questions/Labels
      • 👨‍⚖️Ticket Rule
      • ⚙️Options
      • ⛔Restricted Help Desk
  • 👨‍💼CORE
    • 👩‍💻People
      • 🖨️Getting Started
      • 📝Setting Permissions for Users
        • 👨‍🏫Setting Up Roles
      • 👩‍💻Editing or Deleting Users
      • 📜View History for Help Desk Agents
    • 🏫Departments
      • 🖨️Getting Started
    • 📍Location
      • 🖨️Getting Started
    • 💰Fines
      • 💲Creating Invoices for Fines
    • ⚙️Settings > Pending Action Rule
  • 🔗Integrations
    • Lansweeper
      • Lansweeper Account
    • JAMF School
    • JAMF Pro
    • SSO Integration
      • Google Workspace
    • 💻Chromebook
  • 📄Reports
    • ⚒️Report Builder
      • Searchable Report
    • Editing and Filter Reports
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On this page
  • 1. Text
  • 2. Number
  • 3. Multiline Text
  • 4. Checkbox
  • 5. Date
  • 6. Conditional
  • 7. Selection

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  1. HELP DESK
  2. Settings
  3. Custom Ticket Builder

Types of Questions/Labels

We try to accommodate all our customers needs in our Custom Ticket Builder. Here is a list of all the types of questions and Labels and what they do/ look like to the end user.

Last updated 1 year ago

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1. Text

  • Use this when you need a single line answer to a question/label.

  • Here is what it will look like to the end user.

2. Number

  • Use this when you need a numerical answer to a question/label and you do not want any text in the answer.

  • Here is what your end user will see.

3. Multiline Text

  • Use this when you need your user to give more detail then a single text line allows.

  • Here is what the end user will see.

4. Checkbox

  • Use this when you want a user to check if a question applies to them.

  • Here is the end user's view.

5. Date

  • Use this to add a date/ pop up calendar for the user.

  • Here is what the end user will see.

6. Conditional

  • Use this if you have a yes/no condition. I've also added a condition to this question as well.

  • Here is what the end user will see.

7. Selection

  • Use this when you need a drop down menu and multiple selections. Enter your selections under "Options".

  • Here is what the end user sees.

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