When you've created ticket categories, your home screen will look similar to this view.
1 - Creating a Single Category
To get started, click the + button at the top right of the screen. Select Create and a single create prompt will pop up.
Fill in the Name and Ticket Type to create your category. To help decipher this ticket, you can add an icon and a description or notes as well. Click create and the category will automatically be added.
2 - Creating Bulk Categories
To create bulk categories, click the + button and select Bulk Categories. The bulk upload will load. Click the +Add Row to add as many categories as you'd like.
Enter the Name and Ticket Type for each category you'd like to add. Adding an Icon and Description or Note will help your team decipher even more between categories.
Once you click save, the system will load the files and create the categories. You will receive an email when the upload is completed.