💬Comments on Tickets through Email

Under Help Desk, click on Settings and then select Options.

You can select comments on ticket close if you'd like, but we want to go to Outgoing Emails for this section.

We understand getting an overabundance of emails is not ideal, but when it comes to our assets, the more we are informed the better. You can select what you want your users emailed about. In this case, select anything that has to do with the Owner of the ticket so they can respond to emails with comments.

I had a ticket made for my asset. When the ticket was created, I was sent an email.

By responding to the email above, I was able to create a comment about the problem and send it in to be added to the ticket.

When the ticket is viewed, my comment was added without any additional steps being made by any user.