# Creating a Ticket for Unassigned Items

## 1 - Creating a Ticket through Email

1. Send an [Email](/help-desk/request-help/creating-a-ticket-for-others.md#2-creating-a-ticket-via-email) creating a ticket for your item. Once this is done, you can go into the console and see the created ticket under "All Tickets"

<figure><img src="/files/XNZ3DThKsDKtDsZNjU4m" alt=""><figcaption></figcaption></figure>

2. Click the "Open" drop-down and select "Closed". This will prompt you to select an asset at this time. \*You must have "Select item on ticket close" toggled on in settings for this option.

<figure><img src="/files/f2MbwqUiuPamMmzvvHPI" alt=""><figcaption></figcaption></figure>

3. Toggle "Search All" on and type in the item you are adding to the ticket.&#x20;

<figure><img src="/files/fHK7b6ZFcEw1TchlrsOd" alt=""><figcaption></figcaption></figure>

4. Since the ticket is now closed, you will want to open the ticket again in order to continue maintance on the item.

<figure><img src="/files/Xr2l5z9U1HQQASIZNR9N" alt=""><figcaption></figcaption></figure>

5. I chose to create a comment for the admin assigned to the ticket to let them know what was going on with the closing and opening of the ticket.&#x20;

<figure><img src="/files/ShwaHSeOzxitu3y4yGfB" alt=""><figcaption></figcaption></figure>

## 2 - Creating a Ticket in the Console

1. Under "Help Desk" and "All Tickets" click on "+ tab" and select "Create".

<figure><img src="/files/1zLW7Ej1MreCIqVryvaH" alt=""><figcaption></figcaption></figure>

2. Select "Request help for yourself".&#x20;

<figure><img src="/files/qNICsZT75G9zOteaDDyu" alt=""><figcaption></figcaption></figure>

3. Select "Assigned".

<figure><img src="/files/WCwX3och42aNuxQLBcHp" alt=""><figcaption></figcaption></figure>

4. Toggle "Search All" on and type in the item you are adding to the ticket.&#x20;

5. Click "Submit".

## 3 - Assign Item to Ticket

1. Click on ticket ID number.

<figure><img src="/files/QyhqF2dnz5nUgESXhLeB" alt=""><figcaption></figcaption></figure>

2. Click on "Assign Item" select the item type and search for your item.

<img src="/files/8ljPViVALKGK0OebuRwD" alt="" data-size="original">![](/files/nGfN81yQtUS6Z50OgprU)

3. Your item is added.


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