AssetRemix Documentation
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Creating a Ticket for Unassigned Items

*This feature is for Help Desk Agents/Admins and not for view-only users.

1 - Creating a Ticket through Email

  1. 1.
    Send an Email creating a ticket for your item. Once this is done, you can go into the console and see the created ticket under "All Tickets"
  1. 2.
    Click the "Open" drop-down and select "Closed". This will prompt you to select an asset at this time. *You must have "Select item on ticket close" toggled on in settings for this option.
  1. 3.
    Toggle "Search All" on and type in the item you are adding to the ticket.
  1. 4.
    Since the ticket is now closed, you will want to open the ticket again in order to continue maintance on the item.
  1. 5.
    I chose to create a comment for the admin assigned to the ticket to let them know what was going on with the closing and opening of the ticket.

2 - Creating a Ticket in the Console

  1. 1.
    Under "Help Desk" and "All Tickets" click on "+ tab" and select "Create".
  1. 2.
    Select "Request help for yourself".
  1. 3.
    Select "Assigned".
  1. 4.
    Toggle "Search All" on and type in the item you are adding to the ticket.
  1. 5.
    Click "Submit".

3 - Assign Item to Ticket

  1. 1.
    Click on ticket ID number.
  1. 2.
    Click on "Assign Item" select the item type and search for your item.
  1. 3.
    Your item is added.
Last modified 3mo ago