AssetRemix Documentation
  • 💻AssetRemix Documentation
  • Overview
    • ✨Our Features
    • 📄Google API Disclosure
    • Outbound SMTP IP Addresses to Whitelist
  • 🛠️Getting Set Up
  • Module Settings
    • Security
    • Custom Email
  • 🖥️Asset Management
    • 🏠Dashboard
    • 🎛️Assets
      • 🖨️Uploading Assets/ Getting Started
      • ✅Checking Assets Out and In
      • 🏷️Generating Barcodes
      • Proxy Checkout
    • 📝Licenses
      • 🖋️Uploading/ Creating Licenses
      • 📋Assigning Licenses
      • ✏️Bulk Editing and Deleting
    • ⌨️Accessories
      • 🖱️Creating Accessories
      • 📋Assigning Accessories
    • 🗄️Bundles
      • Creating Bundles
      • Restriction Location
    • ⚙️Settings
      • 💻Asset Models
      • 🗃️Categories
      • 🏭Manufacturers
      • 🧍Suppliers
      • 💲Funds
    • 💻Restrict Asset to Single Bundle
    • EULA Checkout Confirmation Page
    • 📄Use Asset Expiration Date
    • 📨Resend Pending Checkout Emails
    • E-Signature Confirmation
  • 🎫HELP DESK
    • 🎟️All Tickets
      • 🎫Creating a Ticket for Unassigned Items
      • 💬Comments on Tickets
    • 🆘Request Help
      • 🧰Creating Multiple Item Tickets on Assigned Items
      • 📧Email Help Desk: Hashtag Language
      • 💬Comments on Tickets through Email
      • 🧑‍💻Creating a Ticket for Others
    • ⚙️Settings
      • 🗃️Ticket Category
      • 🛠️Custom Ticket Builder
        • Types of Questions/Labels
      • 👨‍⚖️Ticket Rule
      • ⚙️Options
      • ⛔Restricted Help Desk
  • 👨‍💼CORE
    • 👩‍💻People
      • 🖨️Getting Started
      • 📝Setting Permissions for Users
        • 👨‍🏫Setting Up Roles
      • 👩‍💻Editing or Deleting Users
      • 📜View History for Help Desk Agents
    • 🏫Departments
      • 🖨️Getting Started
    • 📍Location
      • 🖨️Getting Started
    • 💰Fines
      • 💲Creating Invoices for Fines
    • ⚙️Settings > Pending Action Rule
  • 🔗Integrations
    • Lansweeper
      • Lansweeper Account
    • JAMF School
    • JAMF Pro
    • SSO Integration
      • Google Workspace
    • 💻Chromebook
  • 📄Reports
    • ⚒️Report Builder
      • Searchable Report
    • Editing and Filter Reports
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On this page
  • 1 - Creating a Ticket through Email
  • 2 - Creating a Ticket in the Console
  • 3 - Assign Item to Ticket

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  1. HELP DESK
  2. All Tickets

Creating a Ticket for Unassigned Items

*This feature is for Help Desk Agents/Admins and not for view-only users.

Last updated 1 year ago

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1 - Creating a Ticket through Email

  1. Send an creating a ticket for your item. Once this is done, you can go into the console and see the created ticket under "All Tickets"

  1. Click the "Open" drop-down and select "Closed". This will prompt you to select an asset at this time. *You must have "Select item on ticket close" toggled on in settings for this option.

  1. Toggle "Search All" on and type in the item you are adding to the ticket.

  1. Since the ticket is now closed, you will want to open the ticket again in order to continue maintance on the item.

  1. I chose to create a comment for the admin assigned to the ticket to let them know what was going on with the closing and opening of the ticket.

2 - Creating a Ticket in the Console

  1. Under "Help Desk" and "All Tickets" click on "+ tab" and select "Create".

  1. Select "Request help for yourself".

  1. Select "Assigned".

  1. Toggle "Search All" on and type in the item you are adding to the ticket.

  1. Click "Submit".

3 - Assign Item to Ticket

  1. Click on ticket ID number.

  1. Click on "Assign Item" select the item type and search for your item.

  1. Your item is added.

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